December 3, 2012


I used to work at SEARS.  It wasn't a terrible job by any standards, except that to work a commission-only job (Appliance Sales) part-time in a floundering economy just wasn't worth it, so I moved on to greener pastures.  I do still patronize the joint, however and was more than happy to buy my high efficiency washer there almost three years ago.  I even bought "the beef."  Our "insider" term for the Master Protection Agreement that you can buy (that lasts 3 or 5 years) and covers nearly everything including some acts of God, but adds a cost that is prohibitive to a lot of folks.

Being one who abhors waste of any kind, I was sure to use my agreement to get the allotted annual preventative maintenance checks every year so far, and I have even used it a couple of times for actual necessary repairs that arose.  It has more than paid for itself.

Late last night, I got an error code on my washer.  Google tells me it's a clog or something to do with the pump.  Some fix-it website suggested pulling off the front panel and manually disabling the door lock--which I am unable to attempt lest I void my warranty by "opening up the unit."  I try (as also suggested) unplugging it, waiting (while it's supposedly resetting the computer panel or something) and plugging it back in with no change.  The door is locked and the wet laundry is locked inside.  This is when technology sucks.  I obviously would not have had this problem with the old top-loader.

Early this morning I dial 1-800-4-MY-HOME to set up a repair appointment.  The nice lady listens to my story, looks up the error code, orders a part that will ship right to my house to wait for the repair man.  Then we try a few troubleshooting things which consist of unplugging it, waiting and plugging it back in to find the same red light indicating that the door is locked.  So I am resigned to wait for the repair man--who will be coming in 10 days.  10 DAYS?!?  10 DAYS!?!?!

Now, I'm sure SEARS thinks I can just rent a U-Haul, head over to the laundromat with my mountains of dirty laundry and sit there eating bon-bons while reading my latest book club pick, watching the spin cycle and daydreaming about running away with Matt Damon--EXACTLY how I would do it at home on any given day.

What they fail to realize is that I hardly have time to get my laundry done while it's in my own home!  That between the 5,000 things I forget (daily), the 400 chores that never get checked off my list, my three kids, two jobs and a partridge in a f'ing pear tree ('tis the season) I don't have ONE second to even fantasize about Matt, let alone lug my unmentionables to that 'mat for a wash and whirl.

THEN at about noon, it dawns on me that in 10 days (10 FREAKIN' DAYS!?!?!?) when Mr. Repairman gets my washer open, I'll be dealing with what will quite likely be a moldy/mildewed and rank-smelling load of laundry.  Nice.  Can't wait for that one.

Well, since I can't do any laundry for 10 days, perhaps I'll use all this free time to accomplish all the little things I never seem to get done:  like eating bon-bons, reading my book club picks, and daydreaming about Matt.  And a different kind of wash and whirl.

See the rest of the story here.

1 comment:

  1. Oh my! Sometimes customer service sucks. Maybe there'll be a cancellation.
    Thanks for hooking up to the Hump Day Hook Up


You share because you care.